Faqs

It might be second nature to us here at Hendy Diplomatic Sales - however, we understand that buying a diplomatic or tax-free vehicle can seem like a complicated affair. Here at Hendy, we are with you every step of the way, from your first enquiry though to taking delivery of your dream Jaguar or Land Rover.

If you have a burning question, please feel free to browse our frequently asked questions below, as the answer might be waiting for you there. If you are still in any doubt, please contact us and we will be pleased to help.

Am I eligible?

Our diplomatic programme is open to personnel from qualifying embassies and agencies. These include:

For a full list, please click here for Jaguar and here for Land Rover, or contact us directly for more information.

How much of a saving can I expect?

Although the savings you receive will depend on the model and any current offers we have available, you can rest assured that, as an authorised Jaguar Land Rover Diplomatic Sales partner, we are able to provide you with full and official diplomatic consessions on your new vehicle. Please contact our team directly to find out how much you can save on your chosen model.

What about other costs?

We understand that unexpected add-ons, such as delivery, can be a very unwelcome surprise, so we use our reputation as a large supplier of diplomatic vehicles to negotiate exceptional rates on transporting Jaguar and Land Rover models in the UK and abroad. Our team can discuss the various options with you and choose the method of delivery that works best for your schedule and budget.

Which currencies can I pay with?

Our Jaguar and Land Rover models are payable in sterling (UK).

What deposit is required?

For UK sales, a £500 deposit is required to secure the vehicle. If the vehicle is non-UK-specification, a 20% deposit will be required.

What documentation is supplied?

All our vehicles are supplied with the necessary documentation to assist with a smooth importation procedure into your respective country. Requirements may vary from country to country, so we recommend you talk to us directly to discuss these in detail.

Is my car insured during delivery?

Yes, your car is fully insured from the moment it is collected at the main dealer until it arrives at your address. When the car is delivered, you will examine it together with the delivery driver to ensure that the vehicle is in perfect condition before signing for it. Please note, you are responsible for your vehicle insurance from that point onwards.

What vehicle warranty cover do you offer?

Should any part of the vehicle require repair or replacement as a result of a manufacturing defect, the part will be repaired or replaced completely free of charge by any Land Rover dealer/Authorised Repairer. Tyre defects are covered separately by the tyre manufacturer, but we will be able to assist you with claiming for this. Please view our Warranties page for detailed information on the standard and extended warranties available.